Reference

Your Rights and Our Legal Framework

When you open an account with erek2 60, you enter an agreement that protects both your funds and your data.

Account terms and eligibilityPayment security and verificationData protection and privacyWithdrawal and dispute processContact and account rights
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erek2 60 Your Rights and Our Legal Framework
LEGAL QUESTIONS

How to Reach Us About Account Terms

Email Support Contact our legal and compliance team via email for account term questions, data requests, or disputes. We respond to all inquiries within 48 hours and keep a record of your case.
Live Chat — Business Hours Chat with our support team Monday to Friday, 09:00–18:00 Jakarta time, for immediate answers about your account rights, payment terms and access to your data.
Account Settings — Self-Service Review and manage your account terms directly in settings. See your deposit history, verify your identity documents, request data export, and update your contact preferences anytime.
DATA & SECURITY

How We Protect Your Data and Account

Account Verification

We verify your identity at signup using your phone number and email. Withdrawals above set thresholds require additional verification to confirm you control the destination account.

Payment Security

All deposits and withdrawals are encrypted. Your DANA, OVO, GoPay and QRIS transactions are processed through secure payment gateways that comply with local financial standards.

Data Retention

We retain your account data, transaction records and identity documents for seven years after your account closes, as required by regional financial law. You can request deletion where local law permits.

Cookie and Tracking

Our site uses cookies to keep you logged in, remember your preferences and track gameplay for fraud prevention. You control cookie settings in your browser; disabling them may affect account access.

Account Closure and Requests

You can close your account anytime in settings. We process closure requests within 5 business days and hold any balance pending your withdrawal instruction.

Dispute and Escalation

If you dispute a transaction or have a complaint about your account terms, contact support with details. We investigate within 14 days and communicate our decision in writing.

Common Questions About Our Legal Terms

Your account balance remains yours. When you request closure, we freeze your account and hold your balance for 30 days while you arrange withdrawal via DANA, OVO, GoPay, QRIS or bank transfer. After 30 days, unclaimed balances follow the dispute resolution terms in your account agreement.

We retain your account records, identity documents and transaction history for seven years after account closure to comply with regional financial and tax law. You may request data deletion where local law permits by contacting our support team with your account ID.

Yes. Open your account settings and select Data Export. We compile your deposit records, withdrawal history, game session logs and account statements into a downloadable file within 7 business days. This includes all DANA, OVO, GoPay and QRIS transactions.

Access to erek2 60 depends on local law in your region. You must be of legal age and a resident of a supported area to open and maintain an account. We verify this at signup using your identity document and phone number. Accounts opened from restricted locations are subject to suspension and fund recall.

If you dispute a deposit or withdrawal, contact support within 30 days with transaction details. We investigate and reach back out with evidence or a resolution. Most disputes resolve within 14 days. For unresolved disputes, escalation paths are outlined in your account terms.

Your deposits are held in segregated accounts as required by local law in supported regions. Protection and insurance coverage depend on local law. We do not offer additional deposit guarantees beyond what your region's financial rules require.

Yes. Contact support to request account restrictions. We can limit deposits, disable withdrawal, or freeze your account temporarily. These changes take effect within 24 hours. You remain responsible for any activity until the restriction is confirmed in writing.

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